FAQs
About Orders
Retails
PetSpls is a factory shop of all kinds of pet supplies, for retail order, you can place order directly at cheap prices on this website.
Wholesales
We provide wholesale service with all our products, we are one stop supplier for customers from amazon, ebay and all online shops. Email us at [email protected]
Custom
Shipping & Delivery
Do you ship worldwide?
Yes – we ship to most countries of the world. If your country is not in our shipping area please contact us.
How much does shipping cost?
What are your shipping and processing times?
Standard Shipping
If your order is not urgent, we recommend the standard shipping, it will save shipping cost but will take a little long, normally it will take about 35 days to reach you.
Premium Shipping
If you choose premium shipping, normally you will receive your goods about 15 days. If you are urgently, we can send by UPS or Fedex please contact us.
Processing Times
Orders can sometimes take up to 3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
You can track your order at the Order Tracking Page
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
EN 
ES 
DE